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Bethpage UFSD Help Desk and Support Web Page
FAQs
    Welcome to the Bethpage UFSD Help Desk and Support Web Site!

    Welcome to the FAQ section. Below you will find answers to questions that are often asked of our support staff. The answered questions are based on help desk e-mail questions.

    Q. How do I change my password?
    A. When working on a PC or a thin-client you simultaneously press Ctrl+Alt+Del keys and a menu will appear. Then click the button "Change Password." You will be prompted to enter your old password once and your new password twice.

    Q. What is a good password to use?
    A. The more secure your password is the better. Using part of your name or even the name of your pet is not a good idea. A combination of letters and numbers is the most secure option.

    Q. Is my computer password the same as my e-mail password?
    A. Yes it is. When changing your password it will affect your e-mail as well.

    Q. Why can I not connect to the system from home?
    A. In most cases, the problem is not with the ClassLink servers, but with the client software downloaded at home. You should try choosing "First Time Setup" instead of "Back Again." If you continue having trouble, you can call ClassLink Support at 1-888-963-7550 ext. 101.

    Q. When should I turn off my computer(s)?
    A.The black Dell computers should be turned off every Friday afternoon, and before holiday breaks). The white Thin-client computers should be turned off at the end of every day. Doing this will prevent many of the typical problems that might appear if the thin-client is left on for too long (such as the mouse or keyboard freezing).

    Q. How do I connect my laptop/phone/tablet to the district wireless?
    A. Before you can connect to the wireless, we must add your device to our wireless controller. Email Help Desk and let us know when you will have your device with you. Someone will set up a time to see you and set up your device.

    Q. I don't have a shared folder. How can I make one?
    A. Email Help Desk and let us know you would like one created, and what building it should be placed in. Additionally, let us know if you would like students or just faculty to be able to view the files in your folder. If you would like more than one teacher to have access to add or edit files in your folder, let us know that as well.

    Q. Nothing happens when I try to write on my Smartboard. What can I do to fix this?
    A. There is a status light on the bottom right of the Smartboard. When the board is working normally the light is green. If the light is completely off, the Smartboard is not receiving power. It should be plugged into an electrical outlet right beneath the board. Try unplugging the board and plugging it back in to reset it. If the light is red, there is probably a connection issue and you should email Help Desk to let us know.


Site last updated October 28th, 2015