Welcome to the FAQ section. Below you will find answers to questions that are often asked of our suppor staff. The answered questions are based on help desk e-mail questions.

Q. How do I change my password?
A. When working on a PC or a thin-client you simultaneously press Ctrl+Alt+Del keys and a menu will appear. Then click the button "Change Password." You will be prompted to enter your old password once and your new password twice. Your password is now changed.

Q. What is a good password to use?
A. The more secure your password is the better. Using part of your name or even the name of your pet is not a good idea. A combination of letters and numbers is the most secure option.

Q. Is my computer password the same as my e-mail password?
A. Yes it is. When changing your password it will affect your e-mail as well.

Q. What is thin client and how is it different than a PC?
A. Thin-clients are essentially inexpensive PCs. They are simple devices and require complex network devices to be use them.

Q. Why can I not connect to the system from home?
A. Some people seem to have trouble connecting from home (Classlink) at times. Although it may seem that the system is down, that is most likely not the problem. The Classlink system is up and running nearly 100% of the time. Usually the problem is related to client software you have downloaded. It would be best to "start over" and reinstall the software from the district's web site.

Q. When should I turn off my computer(s)?
A. This is a very important question. First off it is worth mentioning that you should never have to turn off your printer. The black Dell computer should be turned off every Friday afternoon (also any days that would fall just before a holiday/break). The white Thin-client computers should be turned off at the end of every day. Doing this will prevent many of the typical problems that might appear if the thin-client is left on for too long (such as the mouse or keyboard freezing). Also, if at any point you are having trouble using your computer restarting it will often resolve quirky problems.

Q. Why do I get the error message "Invalid Parameter" when setting up a connection from home (Classlink)?
A. This error can be common on Windows 95, Windows 98 and Windows ME. It is not common on Windows 2000 or Windows XP. The fix for this problem is very simple. It involves making sure that your operating system is up to date by running "Windows Update" (from the Windows icon or from Microsoft's web site). Even if you are not experiencing problems it is a good practice to perform these updates on a regular basis!

Q. Why do I get random message boxes (error messages) when using District E-mail from home?
A. This is a fairly common problem that is very easy to fix. Please see the Useful Tips section for instructions on how to fix this!